{
  "id": "skill-area:customer-journey-mapping",
  "_kind": "SkillArea",
  "_file": "domain/skill-areas/skill-areas-expanded.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Journey Mapping",
    "description": "Mapping end-to-end customer experiences — touchpoint identification,\nemotion mapping, pain-point analysis, journey orchestration,\nand cross-channel experience design.\n",
    "expertiseLevels": [
      "beginner",
      "intermediate",
      "expert"
    ]
  },
  "outgoingEdges": [
    {
      "from": "skill-area:customer-journey-mapping",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {
        "confidence": "primary"
      }
    },
    {
      "from": "skill-area:customer-journey-mapping",
      "to": "specialization:product-management",
      "kind": "applies_to",
      "attributes": {
        "confidence": "secondary"
      }
    },
    {
      "from": "skill-area:customer-journey-mapping",
      "to": "skill-area:user-research",
      "kind": "prerequisite_for_learning",
      "attributes": {
        "strength": "helpful"
      }
    },
    {
      "from": "skill-area:customer-journey-mapping",
      "to": "skill-area:product-discovery",
      "kind": "prerequisite_for_learning",
      "attributes": {
        "strength": "helpful"
      }
    }
  ],
  "incomingEdges": []
}