{
  "id": "role:it-operations-manager",
  "_kind": "Role",
  "_file": "role/roles/roles-expanded-2.yaml",
  "_cluster": "role",
  "attributes": {
    "displayName": "IT Operations Manager",
    "isAgentic": false,
    "requiredCapabilities": [],
    "requiredDomains": [],
    "description": "Manages day-to-day IT operations — service desk, infrastructure,\nendpoint management, and IT service delivery. Oversees ITIL processes\nand vendor relationships for enterprise IT.\n"
  },
  "outgoingEdges": [
    {
      "from": "role:it-operations-manager",
      "to": "responsibility:sla-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:it-operations-manager",
      "to": "responsibility:vendor-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:it-operations-manager",
      "to": "responsibility:change-management",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:it-operations-manager",
      "to": "skill-area:itsm",
      "kind": "requires_expertise",
      "attributes": {}
    },
    {
      "from": "role:it-operations-manager",
      "to": "skill-area:operations-automation",
      "kind": "requires_expertise",
      "attributes": {}
    },
    {
      "from": "role:it-operations-manager",
      "to": "skill-area:vendor-management-ops",
      "kind": "requires_expertise",
      "attributes": {}
    },
    {
      "from": "role:it-operations-manager",
      "to": "domain:operations",
      "kind": "applies_to",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}