{
  "id": "responsibility:customer-escalation",
  "_kind": "Responsibility",
  "_file": "domain/roles/responsibilities.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Escalation",
    "description": "Handling high-priority customer issues that exceed frontline support capabilities\nby coordinating engineering, product, and leadership responses. Communicating\ntimelines and resolutions directly to affected customers to preserve trust.\n",
    "cadence": "continuous"
  },
  "outgoingEdges": [],
  "incomingEdges": [
    {
      "from": "role:sales-engineer",
      "to": "responsibility:customer-escalation",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:customer-success-manager",
      "to": "responsibility:customer-escalation",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:support-engineer",
      "to": "responsibility:customer-escalation",
      "kind": "holds_responsibility"
    },
    {
      "from": "role:helpdesk-engineer",
      "to": "responsibility:customer-escalation",
      "kind": "holds_responsibility"
    }
  ]
}