{
  "id": "responsibility:churn-reduction",
  "_kind": "Responsibility",
  "_file": "role/responsibilities/responsibilities-expanded-3.yaml",
  "_cluster": "role",
  "attributes": {
    "displayName": "Churn reduction",
    "cadence": "continuous",
    "description": "Identify and reduce customer churn — build churn prediction models,\ndesign intervention programs, monitor at-risk accounts, and measure\nthe effectiveness of retention initiatives. Analyze churn drivers\nby segment and product area.\n"
  },
  "outgoingEdges": [
    {
      "from": "responsibility:churn-reduction",
      "to": "role:customer-success-manager",
      "kind": "held_by",
      "attributes": {}
    },
    {
      "from": "responsibility:churn-reduction",
      "to": "role:growth-pm",
      "kind": "held_by",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}