{
  "id": "lib-skill:customer-experience--support-platform-integration",
  "_kind": "LibrarySkill",
  "_file": "generated-library/skills.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "support-platform-integration",
    "description": "Integration with support and ticketing platforms",
    "libraryPath": "library/specializations/domains/business/customer-experience/skills/support-platform-integration/SKILL.md",
    "specialization": "customer-experience",
    "contentSummary": "# Support Platform Integration Skill\n\n## Overview\n\nThe Support Platform Integration skill provides comprehensive integration capabilities with major support and ticketing platforms including Zendesk, Freshdesk, and ServiceNow. This skill enables automated ticket management, workflow execution, c"
  },
  "outgoingEdges": [
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "skill-area:community-management",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "skill-area:change-management-ops",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "role:support-engineer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "role:operations-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}