{
  "id": "lib-skill:customer-experience--rca-analysis",
  "_kind": "LibrarySkill",
  "_file": "generated-library/skills.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "rca-analysis",
    "description": "Structured root cause analysis for incidents and problems",
    "libraryPath": "library/specializations/domains/business/customer-experience/skills/rca-analysis/SKILL.md",
    "specialization": "customer-experience",
    "contentSummary": "# Root Cause Analysis Skill\n\n## Overview\n\nThe Root Cause Analysis (RCA) skill provides structured methodologies and tools for conducting thorough root cause investigations for incidents and problems. This skill supports multiple analysis frameworks including 5-Whys, Fishbone/Ishikawa diagrams, a"
  },
  "outgoingEdges": [
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "skill-area:business-analysis",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "skill-area:statistical-analysis",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "role:operations-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "role:business-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}