{
  "id": "lib-skill:customer-experience--escalation-workflow",
  "_kind": "LibrarySkill",
  "_file": "generated-library/skills.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "escalation-workflow",
    "description": "Automated escalation path determination and workflow execution",
    "libraryPath": "library/specializations/domains/business/customer-experience/skills/escalation-workflow/SKILL.md",
    "specialization": "customer-experience",
    "contentSummary": "# Escalation Workflow Skill\n\n## Overview\n\nThe Escalation Workflow skill provides automated escalation path determination, notification generation, and workflow execution for support and customer success operations. This skill ensures that complex or high-priority issues are routed to appropriate"
  },
  "outgoingEdges": [
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "skill-area:incident-management",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "skill-area:change-management-ops",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "role:support-engineer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "role:incident-commander",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}