{
  "id": "lib-skill:customer-experience--crm-integration",
  "_kind": "LibrarySkill",
  "_file": "generated-library/skills.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "crm-integration",
    "description": "Deep integration with CRM platforms for customer data and actions",
    "libraryPath": "library/specializations/domains/business/customer-experience/skills/crm-integration/SKILL.md",
    "specialization": "customer-experience",
    "contentSummary": "# CRM Integration Skill\n\n## Overview\n\nThe CRM Integration skill provides deep integration capabilities with major Customer Relationship Management platforms including Salesforce, HubSpot, and Microsoft Dynamics. This skill enables automated customer data access, record management, activity loggi"
  },
  "outgoingEdges": [
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      "from": "lib-skill:customer-experience--crm-integration",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "skill-area:community-management",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
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      "attributes": {
        "weight": 0.5
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "role:support-engineer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "role:operations-analyst",
      "kind": "lib_involves_role",
      "attributes": {
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    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}