{
  "id": "lib-process:customer-experience--ticket-triage-routing",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "ticket-triage-routing",
    "description": "Intelligent process for categorizing, prioritizing, and routing support tickets based on severity, customer tier, and agent expertise",
    "libraryPath": "library/specializations/domains/business/customer-experience/ticket-triage-routing.js",
    "specialization": "customer-experience",
    "usesAgents": [
      "ticket-categorizer",
      "severity-assessor",
      "priority-calculator",
      "skill-matcher",
      "routing-engine",
      "sla-manager",
      "routing-validator"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "skill-area:user-research",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "skill-area:product-discovery",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "role:product-designer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "role:ux-researcher",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}