{
  "id": "lib-agent:customer-experience--itil-service-manager",
  "_kind": "LibraryAgent",
  "_file": "generated-library/agents.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "itil-service-manager",
    "description": "Expert in ITIL practices for incident, problem, and change management",
    "libraryPath": "library/specializations/domains/business/customer-experience/agents/itil-service-manager/AGENT.md",
    "specialization": "customer-experience",
    "role": "IT Service Manager",
    "expertise": [
      "ITIL 4 framework and practices",
      "Incident management and response",
      "Problem management and RCA",
      "Service request fulfillment",
      "Service level management",
      "Continual service improvement"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "skill-area:incident-management",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "skill-area:change-management-ops",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "role:support-engineer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "role:operations-analyst",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "workflow:user-feedback-loop",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "specialization:customer-experience",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}