{
  "id": "domain:customer-relations",
  "_kind": "Domain",
  "_file": "domain/domains/business-domains.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Relations",
    "description": "Customer relationship management, account management, retention, and lifecycle marketing.\n"
  },
  "outgoingEdges": [
    {
      "from": "domain:customer-relations",
      "to": "specialization:customer-experience",
      "kind": "contains"
    }
  ],
  "incomingEdges": [
    {
      "from": "stack-profile:crm-customer-platform",
      "to": "domain:customer-relations",
      "kind": "applies_to"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:user-feedback-loop",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain"
    },
    {
      "from": "tool-server:mcp-intercom",
      "to": "domain:customer-relations",
      "kind": "lib_applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:account-plan-review",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-advocacy-program",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-win-loss-analysis",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:voice-of-customer-synthesis",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-segmentation-review",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-lifecycle-automation-setup",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:thought-leadership-publication",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-marketing-campaign",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:partner-co-marketing-campaign",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-renewal-management",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:upsell-cross-sell-motion",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:mid-market-sales-cycle",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:strategic-account-expansion",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:vip-support-program-management",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    }
  ]
}