{
  "id": "agent-readiness-score:ora.intercom-com",
  "_kind": "AgentReadinessScore",
  "_file": "catalog-meta/ora-agent-readiness-scores.yaml",
  "_cluster": "catalog-meta",
  "attributes": {
    "displayName": "Ora score — Intercom",
    "domain": "intercom.com",
    "productName": "Intercom",
    "score": 64,
    "grade": "C",
    "category": "Communication & Support",
    "matchScore": 6,
    "tags": [
      "customer support",
      "live chat",
      "helpdesk",
      "chatbot",
      "customer engagement"
    ],
    "discoveryIntents": [
      "MCP server for customer support ticket triage knowledge base workflows"
    ],
    "scoreUrl": "https://ora.run/score/intercom.com",
    "badgeUrl": "https://ora.run/api/badge/intercom.com",
    "observedVia": "ora-discover-api",
    "observedAt": "2026-05-12T00:00:00Z"
  },
  "outgoingEdges": [
    {
      "from": "agent-readiness-score:ora.intercom-com",
      "to": "tool:intercom",
      "kind": "scores_agent_readiness_of",
      "attributes": {
        "observedVia": "ora-discover-api"
      }
    },
    {
      "from": "agent-readiness-score:ora.intercom-com",
      "to": "source-ref:ora-discover-api",
      "kind": "sourced_from"
    }
  ],
  "incomingEdges": []
}